Not only has it been hard for fans to purchase tickets but there's a new conversation surrounding her exclusive tour t-shirts and hoodies that are also making fans frustrated.
On TikTok, fans have been complaining that their merch with a design of Taylor Swift from different phases of her career fades after one wash. In some cases, the fading was so significant it distorts the singer's face!
Fans are frustrated because they are paying almost $50 for a t-shirt and more for a hoodie and they won't be able to wash it because the design will fade significantly.
However, according to Swift’s team, the alleged fading isn’t a defect, but rather an intentional style choice.
In a statement on Swift’s online store, her team noted that fans might experience fading on merch due to their “particular ink curing process.” “This slight fade is related to the product’s distressed, vintage look. Please also note it is important to follow product care instructions as listed on the product label when washing and drying your items, to best protect and maintain the product’s look and feel,” the statement reads.
The statement also notes that fans can contact Taylor’s merch team if they’re noticing “dramatic loss of pigment or ink bleeding.” It reads, “Please contact taylorswift@umgstores.com so we can help address the concern, and provide a replacement if necessary under our Exchange Policy.”
I would definitely be upset if my $50 tour shirt faded significantly after one wash! Those shirts are suppose to last for years to come. I'd send it back for a new one for sure.
Hopefully her team can fix the problem or fans should definitely exchange their merch for a new one.
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